Contact Kvaser Support |
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| How to contact Kvaser's Support Team, including information useful to speed up the handling of your case. To help solve your problems quickly and efficiently, we suggest the following approach. | ||
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| 1) Read the Documentation | ||
| Sometimes the information you need is already enclosed with our products. We try to point out as many potential problem sources as possible in the documentation. [Documentation] | ||
| 2) Support Notes | ||
| Often somebody else has experienced the same problem, examine our Support Notes for the most common support issues. [Support Notes] | ||
| 3) Submit a Problem Report | ||
| Please enter as many details as possible to optimize the response time. Quote any error messages you encounter. In the case of KVASER hardware, in Windows systems, pay special attention to any messages in the "Control Panel" -> "CAN Hardware" -> "Diagnostic" tab. Often it is good to know what other hardware you have in your system. A thorough description of the problem is also very important. [Report a Problem] | ||
| 4) Give us a call | ||
| If your problem is still not solved, please call us. Note that for most support issues it is advisable to fill in the problem report form first, as this speeds up the handling of the issue. You can find contact information here. Best between Monday-Friday 9-18, GMT+1 (CET). For USA, please call between Monday-Friday 9-18, Eastern Time (GMT-5). | ||
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